Tunwal E-Bike Respects Your Privacy

The protection of your privacy when processing your personal data, as well as the security of all business data, are important matters that we always take into account in our business processes. Any personal data collected when visiting our websites and using our mobile applications is always processed confidentially in accordance with statutory regulations. Data privacy and information security are integral parts of our corporate policy.

Collecting And Processing Personal Data

Personal data can include individual details about personal or factual circumstances relating to a specific or identifiable natural person, such as names, addresses, telephone numbers, e-mail addresses, photos or other information about a specific or identifiable person.

We only collect, process and use personal data (including IP addresses) if there is a legal basis for this or you independently volunteer to provide us with this data for a specific purpose e.g. as part of a registration process, survey, competition, query to our hotline or registering a warranty claim.

Moreover, the following information is recorded during visits to our website: IP address, referrer website, pages visited, downloaded files, video views/playing of audio files, clicks on individual links, search terms or phrases (site search), duration of visit, browser used, etc. If the visit was a result of clicking on banners, video ads, advertised search engines, or similar media advertised online, we also record which banner or adword motivated the user to visit the Tunwal website. This knowledge enables us to further optimise our websites and tailor them to meet the needs of our visitors more effectively.

Service by Dealers

Tunwal e-bike is the only manufacturer of the e-bike, the service and battery replacement is covered under dealers. So, if you have any service or battery related issue then contact your nearest dealer.

Use of Cookies


Cookies are small text files saved to your computer when you visit our websites. These files are used to determine whether your end device has already communicated with any of our sites. Reading the cookies allows us to configure the layout of our websites according to your preferences and make them easier to use.

Tunwal eBike cookies

Tunwal e-bike uses cookies and active components (e.g. JavaScript), to track visitors’ preferences and arrange the layout of the websites accordingly.

Cookies from third-party providers

Some Tunwal e-bike websites include content and services from other providers (e.g. YouTube, Facebook, Twitter) which may use their own cookies and active components. Tunwal e-bike has no influence on the processing of your personal data by these providers. Please visit the website of the relevant provider for information on how your data is handled.